Traditional Nepalese wood carvings

FAQ

General Questions

1. What makes Everest Artisan Frames unique?
Everest Artisan Frames are handcrafted by skilled artisans in Nepal, featuring intricate designs inspired by traditional architecture. Each frame is a piece of art, made with high-quality craftsmanship.

2. Do your frames come with glass and backing?
No, our frames do not include glass or a backing. They are designed to open and close, and the photo needs to be stuck to the wall inside the frame.

Shipping & Orders

3. How long does it take to process my order?
All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays. Once your order is shipped, you will receive a tracking number via email.

4. Where do you ship from?
We ship from the U.S., and all orders are processed from our location.

5. Do you offer international shipping?
Yes, we ship internationally! However, international customers are responsible for any customs duties, taxes, and import fees charged by their country.

6. How long does shipping take?

  • U.S. Orders: Standard shipping times vary by location. Delivery times are estimates and may be affected by carrier delays or weather conditions.
  • International Orders: Shipping times depend on the destination and customs processing.

7. How can I track my order?
Once your order ships, you will receive a tracking number via email, which can be used to monitor your shipment’s status.

8. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Address changes cannot be accommodated once an order has been processed.

International Orders & Customs

9. Will I have to pay customs fees for international orders?
Yes, international orders may be subject to customs duties, taxes, and import fees, which are determined by your country’s customs office. These fees are not included in the product price or shipping cost and must be paid by the customer upon delivery.

10. What happens if I refuse to pay customs fees?
If an order is refused due to unpaid duties, shipping costs are non-refundable. We recommend checking with your local customs office before placing an order.

Returns & Refunds

11. Do you accept returns?
Yes, returns are accepted within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.

12. How do I initiate a return?
To start a return, please contact us at everestartisanframes@gmail.com with your order number and reason for return.

13. Who covers return shipping costs?
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

14. When will I receive my refund?
If your return is approved, refunds are processed within 5-7 business days to your original payment method.

15. Are there any items that cannot be returned?
Yes, the following items cannot be returned:

  • Gift cards
  • Custom or personalized items

16. Do you offer exchanges?
If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos. We will arrange a replacement or full refund.

17. Can I exchange an item for a different one?
Exchanges are possible but subject to availability. Please contact everestartisanframes@gmail.com to check if your preferred item is available.

18. What should I do if I haven't received my refund?
If you haven't received your refund after the expected processing time:

  1. Check your bank account or credit card for any pending refunds.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If you’ve done all of this and still haven’t received your refund, email us at everestartisanframes@gmail.com.

Packaging & Damages

19. How is my frame packaged for safe delivery?
To ensure your frames arrive safely, we use premium packaging materials, including protective bubble wrap and sturdy boxes. Each frame is carefully inspected and packed by hand.

20. What should I do if my order arrives damaged?
If your frame arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the damage and your order number. We will work with you to arrange a replacement or refund.

Payments & Fees

21. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options available at checkout.

22. Do you charge sales tax?
Sales tax applies to orders shipped to certain states as required by law. Taxes will be calculated at checkout.

Other Questions

23. Do you offer wholesale or bulk orders?
For wholesale or bulk inquiries, please contact us at everestartisanframes@gmail.com.

24. How can I contact customer support?
You can reach us via email at everestartisanframes@gmail.com or through the chat widget on our website.

Learn More About the Craft of Wood Carving

Check out these informative resources about wood carving traditions, techniques, and artisans from Nepal. These resources are not produced by us but are a testament to the rich culture of wood craftsmanship.

A Truly Inspiring Story of Wood Carving-Nepal

Wood carving in Lalitpur, Nepal

Woodcarving with a Nepalese Master

A skilled Nepalese artisan meticulously hand-carving a wooden frame using traditional techniques

OUR MISSION

When you choose Everest Artisan Frames, you’re doing more than enhancing your space—you’re supporting a mission to preserve Nepalese artistry and uplift its people. A portion of every purchase goes directly to local artisans and their communities, helping sustain their craft and secure their future. By bringing one of our frames into your home, you’re investing in art, culture, and a legacy that reaches beyond borders.